An extension of your Claims Team
Optimum Claims delivers high-quality, end-to-end claims solutions for insurers. Backed by a seasoned team and deep market expertise, we provide efficient, compliant, and reliable claims services that support operational performance and deliver the best possible outcome.
About Us
Optimum Claims was formed in 2025 by a team passionate about claims in the Lloyd’s and London Market. Our proposition is straightforward: to provide high quality, trusted claims resource that helps insurers meet the demands of their business, whatever the circumstances.
Unlike a traditional TPA, we work directly on your systems, integrating seamlessly into your existing claim's function and ways of working. Our team has extensive experience across key market platforms including ECF, DOCOsoft, ClaimsCenter, Sequel and TRAX, supported by deep technical knowledge and hands on market expertise.
In a market where resource costs continue to rise, Optimum offers a transactional, cost-efficient alternative that protects service levels without the delay, risk, or long-term commitment of permanent headcount. Our operating model is built for complete flexibility and full transparency, allowing you to scale support up or down as needed with clear oversight and predictable cost.
This capability allows us to support a wide range of requirements, from bordereaux processing and high-volume claims handling through to complex claims management. The result is a responsive, London based claims resource that strengthens oversight and gives you the confidence that your claims operation can perform at its best when it matters most.
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